How we do Business

How we do Business

“Gallery Direct Australia”

Placing an Order

There are 5 easy ways to order – post, fax, e-mail, online or via your dedicated sales Agents.
Orders placed online will receive a unique order number to identify each order. However, when contacting our office please quote your company name or Gallery account number. Our expert and friendly team are on hand to answer any queries you may have.

• Telephone: 1300885485
• Fax: 02 69258958
• Email:
• Email:
• Online:


If you wish to cancel your order, the order must be cancelled prior to the item being dispatched to you, in which case we will provide you with a full refund. Cancellations after that time cannot be taken.


Deliveries will be made between 10a.m. - 5p.m. Monday to Friday.
Standard delivery is 2-3 working days from despatch.
If you have an urgent or specific delivery request please notify us upon ordering and we will do our utmost to meet your requirements.


Gallery Direct employ the services of a series of professional freight and logistics companies.
Gallery Direct can deliver to most locations across Australia.
We believe our delivery rates are most competitive.
Gallery will provide a freight quote on all orders placed.

New Customers

To open an account, please request and complete our Account Opening form.
Gallery requires all first orders to be pro forma.
We aim to activate your account within 7 days upon receipt of credit application.
Please note: large or international credit limit requests will take up to 7 days to be operational.

Additions to orders

If you wish to amend or add to an existing order this can be done up until the order has been sent to our warehouse for despatch.
Please note: all amendments and additions must be confirmed in writing.


The Gallery range is refreshed annually and launched at the Reed fair held at the ICC Sydney in February, where catalogues can be collected hot off the press.
Catalogues are also available upon request from head office and can be posted,or you can drop into one of our sales agents show room

Credit Terms

Payment is due within 30 days of the invoice date. Please quote your account number and / or invoice number on all payments. The following methods are available for payment of Proforma accounts: credit/ debit card (excluding AMEX), electronic transfer or cheque.
Please note: orders will not be despatched until cheque payment has cleared.
If you require any assistance please contact our Credit Control / Accounts department on:
Telephone: 1300885485

Refund Policy

Once we receive the returned items, we will provide you with either a refund or a credit to your account (as chosen by you) for the amount you paid for the order less the original cost of shipping the items to you, irrespective of any free shipping or shipping promotions at the time of purchase, and any other deductions we are entitled to make under this Shipping and Returns Policy. You will be responsible for the cost of returning the item to us, which in the case of large items we may deduct from the refund amount. For items returned due to manufacturing faults, Gallery with cover the cost of returning the item. Refunds can only be processed back onto the card where payment was originally taken from.

Customer Service

Should you require any assistance or further information please do not hesitate to contact our Head Office and one of our friendly team will be happy to assist you.
Telephone: 1300885485
Upon receipt of your order please ensure you check the number of parcels / pallets and the outer packaging for damage and then sign the delivery note with any comments. Should you make a subsequent claim, goods signed for as ‘unchecked’ will not be accepted. Goods subject to a claim must not be destroyed.
Please provide photographic proof of breakages within 48 hrs of receipt of goods via email to
All claims are to be made within 7 days of receipt of goods.

Please quote both the invoice number and item number when submitting a claim. Returned goods will only be accepted if previously arranged with our office. All returned goods must be securely packaged

Showroom sales

Our collection can be viewed in our showroom based in Wagga or in one of our showroom in Sydney, Melbourne, Brisbane, Perth and Adelaide . Please ensure an appointment is made prior to your visit so one of our expert team is available to guide you through our range. Purchases can be made and collected from our Wagga Wagga based showroom and warehouse, subject to stock availability and prior arrangement.

Customer Helpline
1300 885 485